Income Advisor - (part time 30hrs pw, 9 month FTC)
Salary £30,219
Location Chelmsford
We are looking for an Income Advisor on a 30 hour per week part time basis, for a 9 month FTC, to manage income collection for a patch of mixed tenure households with the aim of supporting customers to sustain their tenancies.
What you'll be doing
* Effectively manage rent, service charge and debt collection on a mixed tenure patch including rented homes, homeowners, garage licences and commercial properties.
* Follow the principles of the pre action protocol for rent arrears recovery focusing on early contact with customers if they fall behind with their rent or service charges.
* Refer or signpost customers to internal and external services to help maximise benefit entitlement, employment support, debt management and other tenancy support.
* Assist customers to access DHP, homeless prevention loans and our internal hardship fund.
* Where you are unable to resolve rent arrears with a customer, take appropriate recovery action, including issuing notices, commencing possession proceedings and representing CHP at court.
What we are looking for
* Good general standard of education demonstrating a good standard of literacy and numeracy.
* Relevant experience, including experience of rent arrears debt recovery processes.
* Excellent organisational skills with the ability to use your initiative and take a flexible approach in managing conflicting priorities under pressure.
* Excellent interpersonal and written communication skills with the ability to communicate clearly, precisely and sensitively.
* A full driving licence and access to a vehicle for work purposes.
Please note the office expectancy of this role is as follows: This role will be expected to be based in the office for a training period before going to hybrid working which will be a greed with the manager. We would ideally like
Benefits
* The salary for this post will be £30,219 Per Annum.
* Learning and development opportunities
* Healthcare cash plan
* Robust employee reward and recognition programme
* Free and confidential Employee Assistance Programme
* CHParticipate volunteering programme
* Competitive pension scheme
* 25 days annual leave per annum, plus bank holidays and 3 extra days between Christmas and New Year.
* 30 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications or successfully appoint a candidate before the closing date. We encourage early applications to avoid disappointment