Job Summary
The Donor Care Healthcare Support Worker (DCHSW) is a core member of the multidisciplinary Clinical Donor Care Specialist Team. Under the guidance and delegation of the Donor Care Specialist Nurse, the DCHSW provides donor care support in line with clinical SOPs and guidelines to donors and collections teams across Wales.
Main Duties
* Communicate effectively with a range of individuals to provide clinical support and guidance both verbally and in writing.
* Accurately enter outcomes, donor medical information and related nursing documentation into a range of digital applications.
* Ensure the provision of high-quality and safe donor care in line with organisational standard operating procedures.
* Deliver clinical induction training to the Donor Contact Centre Advisors.
About Us
Velindre University NHS Trust takes pride in providing specialist services across Wales through the cutting‑edge Velindre Cancer Centre and the award‑winning Welsh Blood Service, as well as our corporate functions that unite both divisions. We host the NHS Wales Shared Services Partnership and Health Technology Wales, working closely with these expert services. Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value‑based healthcare across a wide array of roles. We play a vital role in the communities we support and have ambitious plans to continue improving the services we deliver. We maintain our core values—accountable, bold, caring and dynamic—to ensure the best possible care for our patients and donors.
Visit our website: velindre.nhs.wales
Details
* Date posted: 03 December 2025
* Pay scheme: Agenda for Change
* Band: Band 3
* Salary: £25,313 to £26,999 per annum
* Contract: Permanent
* Working pattern: Full‑time
* Reference number: 120-ACS023-1225
* Job location: Welsh Blood Service, Ely Valley Rd, Pontyclun, CF72 9WB
Job Responsibilities
A full Job description and Person Specification are available in the supporting documents.
Person Specification
Essential Qualifications and Knowledge
* Knowledge and understanding of donor care processes.
* Maths and English GCSEs (Grade A‑C) or equivalent Level 2 literacy and numeracy qualification.
* Understanding of Donor Selection Guidance, G.D.R.I. and their application in practice.
* Understanding of confidentiality and data protection.
Desirable
* Welsh speaker (Level 1) or willingness to progress.
* Working towards or possessing a Level 3 qualification (Qualification and Credit Framework).
Essential Experience
* Experience of multidisciplinary teamwork.
Desirable Experience
* Experience of working within a blood establishment.
Essential Skills and Attributes
* Effective verbal and written communication and numeracy skills.
* Ability to work methodically and accurately under competing demands.
* Basic IT skills and working knowledge of Microsoft packages.
* Ability to deliver to specified deadlines.
* Flexibility to accommodate demands.
* Willingness and ability to develop own knowledge and skills in line with the Healthcare Support Worker Framework.
* Commitment to undertaking required educational qualifications to meet Framework requirements.
Other Essential
* Ability to develop and maintain positive working relationships.
* Ability to adhere to organisational values and behaviours.
* Flexibility to work outside normal hours and travel between sites across a wide geographic area.
* Ability to work in line with VUNHST nursing standards.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
Employer Details
Welsh Blood Service
Ely Valley Rd, Pontyclun, CF72 9WB
Website: welsh-blood.org.uk
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