2 days ago Be among the first 25 applicants
This range is provided by Workman LLP. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
About The Role
The Service Desk is an integral part of our property and facilities management service. We provide our customers and tenants with a single point of contact for reporting their service issues.
The Service Desk Assistant will deal with a wide range of requests from customers, tenants and internal colleagues.
Providing excellent customer service, the Service Desk Assistant will log requests, liaise with contractors, provide updates and maintain accurate information on the Service Desk platforms.
What Matters Most In This Role
Providing a friendly and professional service, working efficiently, prioritising customer, tenant and colleague requests, and following calls through to completion.
You will be working as part of a busy team, dealing with email requests into a shared Inbox and answering the dedicated Service Desk telephone. Our focus is to provide excellent customer service. It is important to be able to prioritize, to identify which requests are urgent and important and deal with those swiftly, while not losing sight of other requests and responsibilities.
The Service Desk Assistants build strong relationships with internal and external contacts, including colleagues, customers, tenants and contractors. You will be keeping customers and tenants updated on tasks requested, chasing contractors and working efficiently to resolve issues.
General duties:
* Providing the first point of contact for customer and tenant queries and concerns
* Handling incoming calls and manage outgoing calls
* Using Service Desk software platforms Planet and Dwellant to log call requests
* Liaising with wider team members to ensure the best resolution, consistent with the contract
* Liaising with relevant contractors in relation to all aspects of Service Desk requirements
* Responding to queries, amending data and following up tasks
* Working closely with Service Desk team members and wider Workman colleagues
What We Expect From You
A friendly, proactive and positive approach to the role.
Excellent and professional communication skills, an ability to remain focused, with a strong team working approach.
Relevant customer service experience is preferred, but in house training will be provided.
WHY WORKMAN?
* Hybrid working to offer you a great work life balance, with a minimum of three days in the office
* Discretionary annual bonus and salary reviews
* Healthcare, life insurance & wellness programme
* Long service additional holidays, your birthday off and an extra day between Christmas and New Year
* Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few
* Social events throughout the year including a firm wide Christmas party!
About Workman Llp
As the UK's leading independent commercial property management specialist, Workman has an enviable position within the property industry.
We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.
We pride ourselves on the caliber of our employees and their unique skill sets.
For more information on working for Workman please visit
Our People | Workman LLP
EQUAL OPPORTINITIES
We are an equal opportunities employer, and it is our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act 2010
This job description does not form part of your contract of employment and the duties may be amended from time to time.
SALARY BANDING & WORKING HOURS
* £22,500 - 24,000
* 37.5 per week, on a flexible rota 8am - 4:30pm / 9am - 5:30pm,
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Workman LLP by 2x
Get notified about new Service Desk Assistant jobs in Swindon, England, United Kingdom.
Swindon, England, United Kingdom 5 days ago
Swindon, England, United Kingdom 1 month ago
Swindon, England, United Kingdom 5 days ago
Abingdon-On-Thames, England, United Kingdom 5 days ago
Trowbridge, England, United Kingdom 8 hours ago
Barnsley, England, United Kingdom 1 week ago
South Cerney, England, United Kingdom 2 weeks ago
Hungerford, England, United Kingdom 2 weeks ago
Chippenham, England, United Kingdom 14 hours ago
Marlborough, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 1 month ago
Cirencester, England, United Kingdom 4 days ago
Barnsley, England, United Kingdom 1 week ago
Swindon, England, United Kingdom 1 day ago
Witney, England, United Kingdom 3 weeks ago
Melksham, England, United Kingdom 1 day ago
Kemble, England, United Kingdom 3 weeks ago
Witney, England, United Kingdom 3 weeks ago
Carterton, England, United Kingdom 5 days ago
Cirencester, England, United Kingdom 16 hours ago
Barnsley, England, United Kingdom 2 weeks ago
Airborne Delivery Wing Administrative Assistant
Brize Norton, England, United Kingdom 1 week ago
Trowbridge, England, United Kingdom 3 days ago
Organisational Support Officer - Full Time
Culham, England, United Kingdom 1 month ago
Brighthampton, England, United Kingdom 20 hours ago
Barnsley, England, United Kingdom 8 hours ago
Band 2 Hotel Services Assistant - Green Lane Hospital
Devizes, England, United Kingdom 19 hours ago
Didcot, England, United Kingdom 2 weeks ago
Stonehouse, England, United Kingdom 5 days ago
Westonbirt, England, United Kingdom 14 hours ago
Cirencester, England, United Kingdom 1 month ago
Abingdon-On-Thames, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr