Our busy Emergency and Urgent Treatment Care Department is currently seeking Receptionists to work a variety of shifts. The administration and reception team provide vital support to our patients and clinical staff. If you have good communication skills, work well under pressure, have good clerical and keyboard skills and enjoy working in a team environment, are motivated and very flexible in your working patterns; then we would like to hear from you.
Application Questions
1. What personal qualities/attributes do you have that you feel will be beneficial to this post?
2. Give details of where you have worked with members of the general public together with an example of when you have demonstrated good customer care and relation skills.
3. Describe a confrontational situation you have experienced. How did you deal with the situation and what was the outcome?
Answers should be typed into the Supporting Information section of your application form. Please limit your answers to 150 words per question. If you fail to answer the supporting questions above, your application will NOT proceed to the shortlisting stage.
Base Location: Poole Hospital
Interview Date: 4th December 2025
Requirements
* Good IT skills
* Excellent customer service skills
* Manage own workload whilst effectively prioritising tasks
* Ability to work within a demanding environment, demonstrating a confident approach to difficult situations
* Excellent team player with good communication skill
About University Hospitals Dorset
As University Hospitals Dorset we are a three site acute trust with ‘university hospital’ status through our partnership with Bournemouth University, working with an annual budget of £730m. We offer highly regarded health services, employing some 10,000 staff. Our ambitious £250m estates programme is well on the way to delivering state‑of‑the‑art facilities over the next two years to meet the current and future healthcare needs of the populations we serve. In an Area of Outstanding Natural Beauty with over seven miles of sandy beaches you’ll find inspirational opportunities to achieve your perfect work/life balance. With the New Forest and the Purbecks on our doorstep, we’re also less than three hours from London by road or train. The thriving towns of Poole, Bournemouth and Christchurch give way to idyllic villages and unspoilt landscapes just minutes from our hospitals. We believe that having a diverse workforce, and allowing people to be themselves, is essential in ensuring we offer an inclusive, welcoming and productive place to work. We especially welcome applications from minority groups in the community who may be underrepresented in our workforce. At UHD our active staff network groups are the Women’s Network, Black Asian Minority Ethnic Group (BAME), Pride Network, European (EU), Pro Ability Staff Network, and the Armed Forces Support Group. As a Trust we are proudly signed up to the Disability Confident and Armed Forces Covenant guaranteed interview schemes. We are aware that some candidates may choose to use AI tools to support the preparation of their application. While this is not discouraged, we kindly remind applicants that submissions should remain an honest and accurate representation of your own experience and suitability. Personal integrity is an important part of the recruitment process.
Values & Relocation
Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview. Please note if the role or service is relocated as part of a planned move, employees will not be eligible for excess mileage reimbursement. Travel from the postholder’s home to the new work base will be considered a normal commute. Any other changes not related to this relocation will be managed according to the relevant Trust or National terms and conditions.
Health & Safety
COVID-19 vaccination remains the best way to protect yourself and our patients from the virus when working in our healthcare settings. Whilst this vaccination is not a condition of employment we do encourage our staff to get vaccinated.
General Information
Staff recruited are expected to be available to work flexibly across all our Trust locations to meet service demands. This advert may be closed early if sufficient applications are received. Internal Candidates: staff employed prior to merger who voluntarily change jobs will be appointed to UHD terms and conditions.
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