Role: Lead Operations Engineer
Location remote with only occasional travel to Client Site - West Midlands
Rate Outside IR35 £500.00 - £525.00
Clearance: Active SC Clearance (Must hold Active SC)
We are seeking a Lead Operations Engineer to take ownership of day-to-day operations across our legacy technology estate. The role will focus on maintaining service stability, ensuring operational readiness, and leading the response to incidents and outages. The Lead Operations Engineer will play a pivotal role during the transition phase by embedding operational standards, improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams.
Key Responsibilities:
Lead daily operational support of legacy systems, ensuring availability, performance, and resilience.
Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms.
Act as the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead root cause analysis and service improvement initiatives.
Define and maintain runbooks, standard operating procedures, and operational documentation.
Ensure backup, recovery, and disaster recovery processes are operationally tested and aligned to business needs.
Oversee job scheduling, batch management, and automation activities (e.g., Tivoli Scheduler).
Collaborate with Infrastructure, Development, and Architecture teams to support upgrades, migrations, and modernisation efforts.
Mentor operations engineers and manage knowledge transfer from discovery into business-as-usual operations.
Required Skills:
Customer Engagement management. Strong leadership and coordination skills across technical and non-technical stakeholders.
Excellent analytical and diagnostic abilities, with a structured approach to discovery and documentation. Skilled in documenting processes, monitoring metrics, and reporting on operational health.
Excellent communication and documentation skills for effective knowledge capture and handover. Excellent communication skills, particularly in high-pressure incident management situations.
Ability to operate in both deep technical detail and higher-level architectural/system view.
Analytical and detail-oriented, with a continuous improvement mindset.
Incident Management, Resilient under pressure and effective at prioritising competing demands.
Clear communicator, able to translate complex infrastructure issues for diverse audiences.
Strong risk management awareness, balancing immediate stability with longer-term strategy.
Strong leadership in operations and service delivery, with a hands-on approach to problem solving.
Ability to prioritise effectively in a complex, multi-system environment.
Proven track record in managing/supporting enterprise-scale services.
Experience of working in a multivendor environment, where co-ordination, triage and joint working is essential for operational activities.
Familiarity with ITIL-aligned service management .
Building KT libraries
Previous involvement in system migrations, re-platforming, or legacy modernisation programmes highly desirable.
Background in high-availability, disaster recovery, and enterprise integration patterns.
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