Join to apply for the GPON / FTTH NOC Engineer role at Indigo
Indigo is recruiting for an enthusiastic NOC engineer to join their global network monitoring team.
Overview
Based on site in Magor, South Wales. The role involves reactive and proactive action on alarms as well as performance analysis on a 365x24x7, 12 hours shift pattern, 4 days on/4 days off rota.
Key Responsibilities
* Monitor and manage the response to alarms, prioritizing severity and perform initial troubleshooting.
* Raise, update, and follow up trouble tickets.
* Engage 2nd and 3rd lines, field services and third parties whenever necessary and coordinate spares replacement and evasive manoeuvres.
* Keep the management team up to date regarding critical faults and take part in root cause analysis meetings.
* Proactively analyse data from Network Monitoring Tools and determine best course of action to help prevent faults from happening.
* Create or update internal documentation regarding actions taken to sort specific case scenarios so that information can be shared among the team.
* Respect customer SLAs.
Qualifications
* Experience in GPON/FTTH.
* Familiar with ticketing systems and tickets workflow.
* Experience in a NOC environment supporting enterprise or ISP networks.
* Good knowledge of routing, switching, and firewalls.
* Familiar with networking principles, including TCP/IP, OSI model, subnetting, and routing protocols (e.g., BGP, OSPF, EIGRP).
* Good knowledge of transmission equipment and technologies (SONET, DWDM, etc).
* Knowledge and experience with optical networks.
* Familiarity with NOC-specific tools such as Nagios, SolarWinds, PRTG, and network monitoring protocols (SNMP).
* Industry certifications (e.g., CCNA, CCNP, JNCIA) are desirable.
* Good communication and presentation skills.
* Experience working in multi-vendor environments and with element managers.
* Ability to build and maintain good working relationships with colleagues and customers.
* Commitment to delivering excellent customer service.
* Good understanding of FTTH and related technologies.
* Experience configuring and troubleshooting network elements using SSH/CLI.
About Indigo
At Indigo, you’ll join an inclusive culture that values diversity, integrity, and merit, empowering you to reach your full potential. We welcome candidates from all backgrounds, especially those underrepresented in our industry, including women, people with disabilities, and LGBTQ+ individuals. Indigo offers opportunities for personal and professional growth in a dynamic market.
Employment details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Telecommunications
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City locations considered include Bristol, Cardiff, Pontypridd, Portishead, and Magor, with postings updated regularly for various Network Operations Center roles.
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