Patient Navigator – Fixed‑term contract, 6 months. Full‑time (40 hours) or part‑time available.
Join our team as a Patient Navigator at Minehead Medical Centre!
The Patient Navigator is essential to the smooth running of our surgery, ensuring a positive experience for all patients while supporting the team to deliver outstanding care. The role involves managing patient interactions and administrative tasks efficiently in a fast‑paced environment.
The position is a 6‑month fixed‑term contract. We cannot provide sponsorship for this role; suitable candidates must have the right to live and work in the UK.
What We’re Looking For
* Confident and friendly communicator with a professional attitude.
* Ability to handle a fast‑paced, demanding environment with ease.
* Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.
Key Responsibilities
* Welcoming patients and visitors, managing check‑ins, and providing appointment information.
* Answering phone calls and handling patient inquiries with empathy and professionalism.
* Scheduling and managing appointments using our system.
* Processing prescription requests from patients and pharmacies.
* Handling patient queries in person, over the phone, and via email.
* Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
* Keeping the reception area tidy and ensuring smooth hand‑overs for colleagues.
* Completing administrative tasks such as patient registrations and updates.
What You’ll Bring
* Excellent communication and interpersonal skills.
* Strong organisational and time‑management abilities.
* Attention to detail and a high level of accuracy in handling patient information.
* Confidence in using IT systems and basic office software.
* Prior experience in a healthcare or administrative role is desirable but not essential.
Benefits
* NHS Pension with 20.6% Employer Contribution
* 25 days annual leave plus Bank holidays, which rises with length of service (pro‑rata for part‑time)
* Extra day of leave per year for work anniversary
* Enhanced Maternity, Maternity/Paternity Support, Adoption pay
* Participation in OMG’s refer‑a‑friend scheme
* Employee Assistance Program run by awarding‑winning Health Assured
* Eye care scheme – free eye test plus a contribution towards glasses
* Cycle to work scheme
* Access to NHS Discounts
* £12.71 per hour
System Used
EMIS
Location
Minehead Medical Centre, 2 Irnham Road, Minehead, TA24 5DL
Equality and Diversity
OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.
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