About Us
Event Branding UK Ltd is a fast-growing business specialising in large-format branding solutions. We are dedicated to providing top-quality products and exceptional customer service. We pride ourselves on creating lasting relationships with our clients and fostering a supportive work environment for our team members. We are now looking for a dynamic and customer-focused Retail Store and Sales Support Associate to join our team
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The Role
As a Retail Store and Sales Support Associate, you will manage our retail store operations while providing outstanding sales and customer support. Given that the store is quiet most of the time, you will utilise this opportunity to engage with customers via phone, email, and chat, promoting our products and assisting with sales initiatives. Your primary goal is to ensure a positive experience for every customer, whether they visit us in-store or reach out remotely.
Responsibilities
Store Management:
* Open and close the store, ensuring security procedures are followed.
* Maintain a clean, organised, and inviting store environment.
* Greet and assist walk-in customers, providing product information and support.
Sales and Customer Support:
* Respond promptly to customer inquiries via phone, email, and chat.
* Assist customers in selecting products that meet their needs.
* Process orders, returns, and exchanges accurately.
* Handle customer complaints professionally and find effective resolutions.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain accurate customer records and stay updated on product knowledge.
* Collaborate with the sales and marketing teams to support sales initiatives.
* Assist with administrative tasks as required.
Requirements
* Proven experience in sales.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* Ability to work independently and manage multiple tasks.
* Positive and proactive attitude with a customer-first mindset.
* Eligibility to work in the UK.
Schedule
* Monday to Friday
Benefits
* Competitive salary
* Monthly bonus
* Friendly and supportive working environment
* Pension scheme
* Free on-site parking
* Company laptop
* Professional development and training opportunities
* Staff summer party
* Staff Christmas party
How to Apply
If you are passionate about sales and customer service, and want to be part of a dynamic team, we'd love to hear from you Please submit your CV and a cover letter outlining your experience and why you're a great fit for this role to
Job Type: Full-time
Pay: £28,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Employee discount
* Free parking
* On-site parking
Experience:
* Sales: 2 years (required)
* Customer service: 1 year (required)
Work Location: In person