Pickles Recruitment are hiring!
We are seeking a friendly, motivated, and customer-focused individual to join our client’s team on a part-time basis.
The successful candidate will be the first point of contact for customers, handling enquiries, resolving issues, and ensuring every interaction reflects the company’s high standards of service.
This role requires someone who genuinely enjoys helping people, thrives in a busy environment, and is always willing to go the extra mile to ensure customer satisfaction.
Key Responsibilities
Respond to customer enquiries via phone, email, and in person in a professional and timely manner
Deliver a 110% customer service experience, always putting the customer’s needs first
Process orders, returns, and general requests accurately and efficiently
Provide information on products, services, availability, and pricing
Resolve customer issues promptly, keeping them informed throughout the process
Maintain accurate records of customer interactions using internal systems
Liaise with other departments to ensure smooth and effective service delivery
Follow up on customer satisfaction and encourage ongoing positive relationships
Uphold the company’s values and contribute to a positive, team-oriented culture
Processing of trade and resale orders.
Supporting customer service with a ticketing service,
Responding to emails, (live) chat, answering phone calls.
Dealing with suppliers and liaising with internal departments
Working hours:
9:30am – 2:30pm
Monday – Friday
Hourly Rate:
£12.50 per hour
25 hours per week
£16,250 yearly salary