Specialist Housing Partner (Independent Living Housing Officer)
Accent Group Ltd is looking for a Specialist Housing Partner for Independent Living Housing. This role is part‑time, 16 hours per week, and based at Woodston Walk, Nottingham. Flexibility to cover other schemes is required.
Location: Woodston Walk, Nottingham (100% onsite) with flexibility to cover other schemes as required.
Employment type: Permanent, part-time.
Work pattern: 4 or 5 days a week between 9 am and 5 pm, Monday–Friday.
Salary:£29,580 per annum, pro rata for those who fully meet requirements; below‑rate for others.
Benefits: 28 days holiday plus bank holidays (pro rata for part‑time), extra day to celebrate your birthday, GP online access, gym discounts, dedicated volunteer day, defined contribution and defined benefit pension schemes via salary sacrifice, life assurance at 3× salary.
The Role
As a Specialist Housing Partner (Independent Living Housing Officer), you will be at the heart of our Independent Living schemes, helping residents maintain independence and feel part of a thriving community. From welcoming new tenants and supporting them through life’s changes, to resolving challenges with empathy and professionalism, you’ll be a trusted presence and a force for good.
What You’ll Do
* Be a visible, supportive presence in our schemes, building strong relationships with residents.
* Work closely with lettings teams to ensure smooth move‑ins and positive first impressions.
* Encourage community engagement and help residents live independently for as long as possible.
* Tackle issues like rent arrears, anti‑social behaviour, and tenancy management with confidence and care.
* Collaborate with internal teams and external partners to deliver joined‑up support.
About You
* Experience delivering housing management services within a specialist or generic housing context.
* CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience.
* Strong understanding of anti‑social behaviour management and rental income collection processes.
* Proven ability to manage multiple tasks and meet performance targets independently and as part of a team.
* Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders.
* Knowledge of safeguarding practices within a housing context.
* Regular business travel to other Accent sites and off‑site meetings is required.
Successful candidates will undergo a DBS check.
Interviews
Stage 1: A Place to Connect
Teams call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.
Stage 2: A Place to Show Your Strengths
In‑person interview with behavioural and scenario‑based questions focused on how you apply your knowledge to real‑life situations. You’ll also complete a Customer Service Questionnaire in advance.
We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.
Recruitment
We work exclusively with partners on our preferred supplier list (PSL). We do not accept unsolicited CVs or speculative approaches from agencies for this role.
Please note candidates must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
To request reasonable adjustments to any part of our recruitment process, please let us know.
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