Overview
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager such as operating and running the Shop and managing the Shop team effectively. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and in the absence of the Shop Manager you will be responsible to manage the operations of the shop.
Key Responsibilities
* Support the Shop Manager with the day-to-day running of the shop and the shop team.
* In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for opening and closing the shop, managing and guiding the Shop Team, cash management procedures, and using the company Time and Attendance system.
* Ensure adherence from the Shop Team with using the Time and Attendance system.
* Lead by example to maintain shop presentation and standards.
* Communicate clearly and encourage colleagues to share ideas on improvements.
* Focus on shop results to identify opportunities and drive the team to high standards.
* Provide an outstanding customer experience and guide the team to deliver excellent customer service.
* Accept bets according to procedure, accurately processing bets through multiple channels including betting terminals and EPOS system.
* Act as Brand Ambassador and introduce customers to the multi-channel/digital journey.
* Ensure adherence to operational procedures, including cash management and security.
* Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
* Ability to confidently lead a team and inspire others
* Ability to build excellent working relationships with colleagues
* Operate with trust and integrity and be an excellent role model for others
* Excellent communicator with the ability to provide clear guidance and feedback
* Be adaptable to different situations with the ability to lead from the front in bringing new ideas forward
* Ability to problem solve and think creatively
* Energy and drive to constantly develop yourself and others
* Customer service focused
* An enthusiastic people person
* A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
* Ambitious and driven to progress within the company
* To promote the company brand and be results focused, get your team working to a high standard together
Desirable Skills And Experience
* 1 year Assistant Manager/Supervisor Retail experience.
* Industry experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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