Evening Floor Supervisor (Fixed Term)
We are currently looking for a passionate Evening Floor Supervisor to join the team here at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality'. Sitting consistently in the top tier of all the hotels in London on Trip Advisor, Bankside Hotel is a social hub for anyone, guest or local, with a passion for culture, art and food. If this sounds like something you'd like to get involved with we would love to hear from you!
At Bankside, we sincerely believe that the key to any successful brand is the people behind it. If we ensure our people are happy, developed and engaged, they will make sure our guests feel that too, and we consider this feeling, ‘Belonging’.
What makes you the right candidate:
Are you passionate about hospitality?
Do you enjoy meeting new people?
Enjoy working in a dynamic fast-paced environment?
Do you get a sense of pride when making someones day?
Are you looking to join a vibrant and diverse team?
Longing to #Belong to a place in which you can #BeNatural?
Pride yourself in working for one of the top 10 hotels in town?
Ever thought of joining the biggest hotel group worldwide?
If you answered yes to these, then it might be a match!
MAIN DUTIES & RESPONSIBILITIES:
1. Supervise and support Room Attendants, House Porters, Linen Porters, Public Area Attendants, and the Evening Maid.
2. Allocate rooms and assign deep cleaning tasks to team members.
3. Confirm staff attendance at the beginning of each shift and arrange cover for any absences.
4. Prepare and distribute room assignment sheets and floor keys.
5. Report maintenance issues promptly to the Maintenance Department.
6. Provide on-the-job training and support to team members as required.
7. Ensure timely and positive resolution of guest concerns.
8. Handle lost property in accordance with hotel procedures.
9. Carry out any other reasonable duties as requested by the Executive Housekeeper or Deputy Housekeeper.
What do we hope to see from our Banksiders?
Be Natural
·We want our people to be themselves, genuine and non-scripted.
·We give you the space to be yourself, so show us who you really are!
·A good level of English, other languages are an advantage of course.
Make It Easy
·Be flexible; respond quickly and positively to the changing requirements of the business.
·Make it easy for our guests, and your fellow team members, communicate effectively and be creative.
Feel Empowered
·We want our Banksiders to take charge and change the game.
·Take personal responsibility and initiative to resolve niggles in your own way.
Belong
· Show love towards our guests and your team! We are looking for someone who understands their individual value within Bankside and who wants to be part of the development of the local area as well as the hotel.
·Show passion towards internal product knowledge, our local area and continuously develop this knowledge.
In return for being a great Evening Floor Supervisor, we will treat you to benefits such as:
10. Complimentary dry-cleaned uniform
11. Free Meals on duty
12. Medical Cash Plan
13. Discounted Hotel and F&B rates globally with Marriott
14. Enhanced Family Friend Policy
15. Discounts on High street retail shops and restaurants, free fitness platform, holiday discounts and much more
Bankside; #whereyoubelong