Overview
Reception Supervisor role at Malmaison Hotel Liverpool. You will be the face of the hotel, delivering high standards of guest service and supporting a welcoming environment for our guests.
Responsibilities
* Welcome guests, manage check-in/check-out and respond to guest inquiries with professionalism and warmth.
* Lead and support the reception team to ensure smooth daily operations and consistent service levels.
* Set the tone for guest experiences and ensure guest satisfaction is achieved before departure.
* Coordinate with other hotel departments to fulfil guest requests and resolve issues promptly.
* Contribute to a culture of continuous learning and internal progression where possible.
Qualifications
* Friendly, passionate and energetic with a natural hospitality charm and a passion for service.
* Experience in hospitality and some supervisory or leadership responsibility is desirable.
* Strong communication and guest-service skills; ability to remain calm under pressure.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off your bill when you dine in our Brasseries and Bistros.
* Fully funded Apprenticeship programmes to support your career development.
* High Street Discounts on a range of shops, experiences and holidays.
* Cycle to work scheme – save up to 40% on bikes.
* Healthcare Cash Plans for dental, optical, medical and more from £5 per month.
* Referral schemes up to £1500.
* A comfortable uniform and wellness initiatives throughout the year.
* Wagestream – access to pay as you earn.
* Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
* Employee Assistance Programme – free, confidential advice 24/7 to you and your family.
Our Sustainability Goals
* 100% of electricity from renewable sources, with wind farms contributing the majority of supply.
* Recycle a minimum of 70% of hotel waste.
* Chemical-free cleaning in bedrooms and public areas; enzyme-based eco-friendly systems in kitchens.
* Volunteer to work for sustainable charities two days per year on full pay.
How to apply
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are equal opportunities employers and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
Job details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management
* Industries: Hospitality
#J-18808-Ljbffr