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As an Aviation Call Centre Agent, you will be responsible for handling inquiries related to lost luggage, luggage repairs, and replacements. This is a vital role in ensuring customer satisfaction and maintaining a positive experience for our passengers.
Key Responsibilities:
* Receive and respond to incoming calls from customers regarding lost luggage, luggage repairs, and replacements.
* Provide timely and accurate information to customers, addressing their concerns and inquiries.
* Assist customers in filing lost luggage reports and guide them through the resolution process.
* Coordinate with relevant departments to track and locate lost luggage, ensuring swift resolution.
* Process requests for luggage repairs and replacements, adhering to company policies and procedures.
* Maintain a high level of professionalism and empathy when dealing with customer's concerns.
* Document all interactions and resolutions accurately in the customer database.
Qualifications and Skills:
* Previous experience in a call centre or customer service role is preferred.
* Excellent verbal communication skills and a customer-centric approach.
* Ability to handle high call volumes while maintaining composure and efficiency.
* Strong problem-solving skills and attention to detail.
* Knowledge of aviation industry practices related to lost luggage is a plus.
* Familiarity with relevant computer systems and databases.
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