Job Title: Customer Support
Job Description Summary
A full‑time branch‑based opportunity working 35 hours per week.
Location(s)
Scunthorpe – working across Lloyds and Halifax branches within a reasonable distance.
Hours
24.5 hours a week, including Saturdays (Part Time – 24.5 h).
Salary
£17,500 increasing to £18,025 after 6 months in role. Skill progression can raise pay up to £21,525 for the highest skill level.
About this opportunity
You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, delivering outstanding service remotely via social media, web‑chat and remote advice video calls.
Grow Your Career with Our Skill Progression Framework
We ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us.
Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
What you’ll need
* You’re a people person – honest, genuine, and caring about helping people with their finances (no previous financial services experience required).
* You can quickly build relationships to give customers a fantastic experience.
* You’re passionate about putting yourself in the customer’s shoes, showing empathy, acting with care and integrity, taking time to resolve queries and giving customers confidence in the service you’re providing.
* You are committed to deliver on your promises and go above and beyond for your customer.
* You are a genuine teammate, collaborating closely with colleagues to ensure your customers’ needs are met.
* If located in one of our hybrid locations, you will need to meet our home‑working criteria – a quiet, private room at home with a stable internet connection.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We’re disability‑confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide‑ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance‑related bonus
* Private medical benefit with BUPA
* Share schemes
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday (increases over time), with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
* Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early, so don't miss out on this opportunity.
At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, while the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.
We keep your data safe. We will only ever ask you to provide confidential or sensitive information once you have formally been invited to an interview or accepted a verbal offer to join us, which is when we run our background checks.
We’re focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all colleagues have the opportunity to make a real difference.
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