A market-leading company based in North Hampshire is searching for a Customer Service Executive to join their welcoming and supportive team.
The business is seeking an individual with the ability to multitask a variety of duties whilst maintaining excellent customer communication throughout.
Responsibilities of the position include:
* Liaising with customers over the phone and via email.
* Checking documentation, credit searches, risk reports and additional documentation in line with the Credit Application process.
* Opening new customer accounts, maintaining records and password management using in-house systems.
* Preparing and drafting contractual documentation, legal agreements, and customer communications from templates.
* Handling queries and providing resolutions.
* Updating and maintaining customer account information.
The successful candidate will have the following skills and experience:
* Excellent verbal and written communication skills as well as a strong attention to detail.
* Strong technical skills in Excel, Word and Outlook.
* Proactive individual who is motivated to attain high levels of customer service.
* Ability to work well in a team and maintain strong relationships with stakeholders.
* Good attention to detail and time management skills.
Own transport is preferred due to the location of the business. Hybrid working is available after training has been provided.
You are required to be eligible to work in the UK full time without restriction.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.