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Overview:
My client, a leading SME in the West Malling area, are looking for a Hire Desk & Service Administrator to join their Aftersales team on a permanent basis.
Role & Responsibilities:
* Working in an Aftersales team of 4, you will be primarily responsible for taking customer calls regarding servicing of hire equipment and machinery
* Raising the job, ensuring the servicing is booked in
* Raising invoices for any work that has been completed
* Assist with daily service department needs
* Liaise with various teams across the business
* Make some outgoing calls to companies who may have lapsed and assess their needs
* 2+ years’ experience in a Customer Service or Aftersales role
* Confident using multiple internal systems
* Understanding of aftersales processes
* Import experience would be an advantage
Package:
* Salary of £28,000 - £32,000 (dependent on experience)
* Free parking
* Great offices and friendly office culture
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