In Plant ICT Engineer - Pharmacy Automation Are you the flexible Software Engineer who is energized by on-site customer ICT support? Position As an In Plant Software Engineer the most important part of your role is to provide service to our customer in accordance with the SLA'S. Together with your colleagues you provide flexible support to our customer. You'll be dealing directly with on-site support, service, telephone help desk and troubleshooting. In this position you are responsible for the onsite support and continuous improvement for the RoboPharma Central Filling site in Stoke-on-Trent. You'll be reporting weekly and monthly to the Service & Support manager and our customer. Company profile RoboPharma is the international market leader in pharmacy automation technology and solutions for processing large volumes of prescriptions. RoboPharma streamlines the workflow of virtually every pharmacy with uniquely flexible systems, custom-designed to automate 90% of the packaging produced by pharmaceutical companies. At our location in The Netherlands and the UK, we work with a dedicated team that is enthusiastic and dedicated to our machines. In doing so, we contribute to a world in which all medication is dispensed to patients accurately, on time, and efficiently. Responsibillities On-site support, service, telephone helpdesk, troubleshooting; Giving training and advice to users how to work with and how to maintain the products; Production of documentation, user manuals, validation documents, etc.; To act as a bridge between our UK client and RoboPharma in the Netherlands; Focus on continuous improvement fort he RoboPharma Central Filling site in Stoke-on-Trent. Expectations In order to guarantee the continuity of the systems at our customers, you need to be available outside of regular working hours, for helping our customers when they need us. We therefore expect you to have a flexible and customer-focused mindset. Your working hours are mainly on Monday to Friday. Within the service team you jointly share the responsibility to ensure availability for our customer. As a team you ensure that we are available between 06.00 a.m. and 10.00 p.m. You can arrange your working week flexibly, as long as availability for the customer is guaranteed. Your basic salary is based on a 40 hours work week. All hours worked above your contract hours (40) will be paid as overtime. We're looking for someone who is representative and has experience working as an ICT Hardware and Software engineer. For this position it is necessary that you live in region Stoke-on-Trent where a major high tech automation is implemented.