Overview
ONE LUXE ASSISTANT STORE MANAGER
L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?
L’Oréal is looking for a Luxe Assistant Store Manager. You will support leading and developing the store team to deliver a world-class consumer experience and exceed Retail Performance Targets for the portfolio of brands in your store. You are an ambitious go-getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximize the performance of your store. You are a growth champion, passionate about coaching and developing the team to drive a high-performance and service-driven culture. You will support monitoring the store’s performance closely and contribute to implementing strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As one of the ambassadors of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders, such as store and department managers.
Key Responsibilities
* Deliver a World Class Customer Experience: Ensure through coaching and feedback that the team delivers exceptional customer service throughout all brands and touchpoints in the store.
* Embody Brand Excellence: Act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
* Product Expertise and Storytelling: Demonstrate products, immerse customers in the brands’ history, and offer tailored product knowledge, tips, and techniques to meet customer needs across categories and beauty tech offerings.
* Foster Omni Experiences: Inform customers about upcoming in-store events, promotions, and brand activations; represent L’Oréal Luxe brands and share expertise on internal and external social media platforms, adhering to company guidelines.
Driving Retail Performance
* Exceeding Sales Targets: Support the Store Manager to execute retail plans to achieve and surpass stores’ retail targets and KPIs, driving long-term growth and profitability. Proactively identify risks and opportunities to maximize results and ensure sustainable success.
* Creating Engaging Events: Contribute to the development and implementation of a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L’Oréal Luxe brands to achieve greater growth for the store portfolio.
* Driving Innovation and New Business: Generate creative ideas and innovative strategies to drive new business growth, focusing on product launches and brand anniversaries to maximise impact.
* Cultivating Client Loyalty: Build and support the team to grow and maintain a loyal VIP customer base, fostering long-term relationships and driving repeat business.
People Management and Development
* Talent Acquisition: Support the Store Manager in talent attraction and recruitment processes.
* Team Onboarding and Training: Support onboarding for new team members, promoting teamwork and collaboration.
* Performance Monitoring and Feedback: Provide regular coaching and timely feedback on team productivity, service levels, product knowledge, and selling skills, recognizing achievements and identifying areas for improvement.
Operational Excellence
* Maintaining Counter Standards: Ensure all Brand VM guidelines are implemented and embody the Luxury retail environment. Uphold high standards of hygiene and housekeeping for a clean, organized, and inviting counter.
* Teamwork and Training: Participate in team efforts and complete required training to maintain up-to-date product knowledge and brand expertise.
* Administrative Responsibilities: Complete daily and weekly administrative tasks online and offline using designated platforms (Tamigo/One Retail).
* Stock and Operations: Support the store manager to maintain adequate stock levels and a good level of stock in trade of top-performing SKUs, including tester and PLV management.
Deliverables / Outcomes
* Achievement of Retail Targets
* Exceptional consumer experience
* Engaged high-performance team
* Development of the team
Key Skills
* Retail Acumen
* People Management
* Stakeholder Management
* Coaching
* Operational Skills & Management
Key Stakeholders
* Retail Area Manager
* Business Manager
* Education/Training
* Store / Department Manager
* BA Experience
Benefits and Rewards
Be Rewarded, Be Valued, Be L’Oréal. A comprehensive rewards package designed to recognize contributions and support well-being:
* Competitive Compensation: Earn a competitive salary and a rewarding commission scheme.
* Exclusive Product Perks: Access products from over 35 L’Oréal brands at the staff shop.
* Generous Time Off: 30 days of holiday, inclusive of bank holidays.
* Health and Wellness Benefits: Discounted dental insurance and resources for mental health and financial well-being.
* Referral Bonus Program: Earn bonuses for referring talented individuals.
* Sustainability Initiatives: Be part of sustainability efforts through L’Oréal for the Future initiatives.
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment. We are committed to inclusive employment practices across race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. We welcome differences and believe that diversity strengthens our work and the beauty we create.
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