Corporate Account Support Manager
Full Time Permanent Role
Location – Covering North of the UK / National Travel
Competitive salary and excellent benefits
The Corporate Account Support Manager supports the commercial relationship between Biffa and its Corporate clients covering growth/development, meeting the relevant KPI's and SLA's compliance, customer satisfaction and retention, to ensure consistency and high quality service.
Your Core Responsibilities
1. Supporting the Account Director and being an interface between the company and specific Corporate Clients, supporting the strategic account plans, service success, contract compliance and retention.
2. Carry out on site audits and deliver improvements across the portfolio as agreed
3. Create any required reports in a timely and fit for purpose manner as requested by the customer and within agreed deadlines
4. Provide support on tenders and contract renewals across the portfolio
5. Support the Corporate Account Directors with the growth of the customer net earnings base and the expansion or introduction of new services.
6. Supporting clients with service delivery as required
7. Assist with the production and development of customer management information/reporting as agreed with your line manager
8. Ownership of gathering supplier data that supports the reporting and invoicing needs of our customers
9. Manage pricing and customer quotations for specified contracts
10. Support ad hoc and administrative requirements for our customer base, as agreed with your line manager
11. Manage and deliver projects for our customers as agreed with your line manager
Our essential requirements
12. Organisational, communication (verbal and written), and interpersonal skills
13. Proficient in MS Office and general IT applications
14. Ability to work independently and manage confidential information appropriately
15. Confident interacting with stakeholders at all levels
16. Analytical mindset with attention to detail and data interpretation skills
17. Solution-focused approach to problem solving
18. Ability to plan, prioritise, and deliver under pressure
19. Skilled in conflict resolution and negotiation
20. Flexible and willing to travel as required
Changing the way people think about waste:
At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.