Murray Recruitment are recruiting a Helpdesk Manager for our client based in Glasgow. Role Overview This is a key leadership role overseeing a dynamic helpdesk and administrative support function within an engineering services environment. The successful candidate will be responsible for managing a team that ensures operational efficiency, effective workflow, high-quality reporting, and outstanding stakeholder engagement. The Helpdesk Manager will play a critical role in driving service excellence and continuous improvement across support operations. Key Responsibilities * Lead, train, and motivate the helpdesk and administration team to deliver accurate, timely, and professional support. * Allocate workloads, monitor team performance, and manage task efficiency. * Act as the primary escalation point for any administrative concerns or issues. * Develop and implement helpdesk procedures to standardise and improve service delivery. * Conduct regular team meetings, one-to-ones, and performance reviews. * Oversee scheduling and coordination for Operations Managers and field engineers. * Ensure accurate processing of work orders, job sheets, and engineer reports. * Maintain compliance with internal policies and regulatory standards. * Develop and maintain dashboards and performance metrics for reporting. * Analyse operational data to identify trends and opportunities for improvement. * Ensure ...