Operations Manager
Lead the growth and development of existing and new client contracts. Build and maintain strong, trusted relationships with senior client stakeholders. Implement business strategies aligned to client needs and organisational objectives. Oversee contract performance, ensuring delivery against financial targets and service level agreements. Develop and manage account and sector plans, including change management processes. Drive innovation, continuous improvement, and operational efficiency. Manage and develop high‑performing teams, including Operations Managers and wider staff. Ensure compliance with all health & safety, legal, and company standards. Identify and support new business opportunities to maximise revenue and profitability. Maintain full accountability for financial performance, including P&L management and forecasting.
What we're looking for
Essential:
* Proven experience managing P&L and delivering financial performance
* Strong background in multi‑site, multi‑service operations management
* Experience leading large, diverse teams
* Excellent stakeholder management and communication skills
* Ability to analyse and interpret complex financial and commercial data
* Strong organisational skills, with the ability to manage competing priorities
* Good level of IT literacy, including Microsoft Office
* Relevant qualification (HNC/BIFM) or equivalent senior management experience
Desirable:
* IOSH Managing Safely qualification
* CIEH Level 3 qualification
Benefits
* Unlimited access to an online platform offering wellbeing support
* Extensive Employee Assistance Programme for legal and financial advice
* Full‑time, Monday to Friday, site based (occasionally travel may be required)
* Salary: £70,000 per annum, DOE plus Sodexo employee benefits package
* Professional development opportunities
* Pension Plan membership
* Bike to Work Scheme
* Sodexo Discounts Scheme
* 24‑hour virtual GP Service, 24/7 support for the employee and family
Location: Cambridge, CB2 0AA
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