Join the WSIB this summer: Where potential meets purpose The Workplace Safety and Insurance Board (WSIB) is here to help. At the WSIB, we believe in the power of purpose-driven work. Here, your potential isn’t just recognized—it’s unleashed, as you help support those who have been injured or made ill on the job and shape safer, healthier workplaces across Ontario. Every day, our team makes a lasting impact. WSIB is more than a workplace—it’s a community where your enthusiasm, fresh perspectives and expertise are celebrated. Join us and discover how your talents can be transformed into meaningful action. We’re committed to your growth, offering opportunities for personal and professional development within a culture grounded in compassion, integrity, and teamwork. While the WSIB's current work environment is hybrid, this role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week in 2026. Summer student recruitment As a summer team member at the WSIB, you’ll dive into meaningful projects, gaining hands-on experience that brings your classroom learning to life. Here, your contributions matter—you’ll make a real impact while developing skills and confidence that will serve you well into the future. We’re dedicated to investing in your growth, with comprehensive training and development opportunities at every stage, including our Career Ignite Conference, which offers students the chance to build professional skills and network with senior leaders from across the organization—all during an inspiring, in-person event. Join us and be part of a team committed to helping people and making Ontario safer, healthier, and more equitable for all. We value and celebrate diversity, striving to foster an inclusive environment where everyone feels welcomed, supported, and respected. Your unique perspective is important to us. We strongly encourage students from all backgrounds—including racialized and Indigenous persons, persons with disabilities, and individuals of any sexual orientation or gender identity—to apply. We’re committed to an equitable and accessible recruitment process. If you require accommodation at any stage, please let us know—together, we’ll ensure your needs are met. You can visit our website to learn more about equity, diversity and inclusion and read our Accessibility Policy. At the WSIB, your potential meets purpose. Bring your best, and together, we’ll make a difference. Check out what summer students had to say about their experience working for us! https://youtu.be/97byiB2_wbQ About the CSR role The Customer Service Representative is responsible for receiving and responding to inquiries related to the claims, health care benefits, and other services offered by the WSIB. These inquiries may come from both internal and external stakeholders via various telephone and online channels. The Customer Service Representative strives to provide our stakeholders with the best customer experience while supporting the values and principles of the WSIB. As a Customer Service Representative, you will provide assistance and accurate information to the party making the inquiry. For situations where you are unable to provide first-contact resolution, you will direct the inquiry to the appropriate internal business partner. Inquiries to be addressed may include incident reporting, claim status, loss of earning benefits, health care benefits, return to work and recovery services, access and appeals, online user support services, compliance, prevention and WSIB policies. On a practical level, you would
1. Answer and direct inquiries from workplace parties, internal business partners, or others. Analyze the needs of the caller, taking appropriate action to resolve the inquiry and produce first-contact resolution or collaborating with the caller to provide further solutions.
2. Identifying and taking immediate/appropriate action in accordance to internal resources when dealing with callers in crisis, escalations, media calls, security files, privacy breaches and changes in government legislation that require special call handling.
3. Provide written responses to inquiries received via online services and provide user support to our stakeholders using these online services.
4. Proactively collect information from workplace parties regarding their claim to assist our internal business partners for decision-making purposes.
5. Accessing various WSIB computer systems and resources to provide specific information on a claim, to notate actions taken during a call, to complete and generate various letters and WSIB forms, and to update profile information as required.
6. Performing other duties as assigned or required.
7. Perform all duties while providing an empathetic and accurate customer experience
Professional Requirements and Qualifications Applicants must be:
8. Legally authorized to work in Ontario, Canada full time (36.25 hours/week)
9. Currently be a post-secondary student who is enrolled as a full-time, post-secondary student in a recognized institution in September 2026.
10. Applicants may also apply to the position if they are returning to studies in the next academic term or have completed the requirements for graduation within the last six (6) months
11. Final year students will need to provide proof of enrollment for their last semester
12. Available to work for the entire duration of the summer (May 4, 2026 – September 4, 2026) full time with no planned absences
13. If you advance in the job recruitment process, you will be required to provide proof of eligibility to work legally in Canada
14. One year and five months prior experience in customer service.
All applications must include the following:
15. Resume and cover letter in a single MS Word or PDF document
16. Copy of your most recent GPA transcript
17. First year students can submit letter of enrollment if official transcript is not available
18. Proof of enrollment for the September 2025 and/or September 2026 school year
19. Final year students will need to provide proof of enrollment for their last semester
Summer Student Recruitment Timeline
Applications Open
November 19, 2025 - January 14, 2026
Resume screening and Objective Competency Testing
January - February, 2026
Interviews
January - March, 2026
Offers
February - April 2026
Start date/Orientation
May 4, 2026