Job Advert
We are currently recruiting an Aftersales Advisor for our Holt, Norfolk branch. The Aftersales Advisor will greet all customers bringing their car in for service and repairs, confirm the booking details and progress the job through the workshop.
The Aftersales Advisor will keep customers up to date on the status of work being carried out, up sell additional work and products and answer any questions regarding technical problems, warranties, services and repairs.
Working closely with the Aftersales Manager, the Aftersales Advisor will provide an exceptional level of customer care at all times to ensure a positive experience and repeat business year after year.
We are looking for the following…
* Experience of delivering exceptional customer service
* Excellent interpersonal skills with the ability to build relationships
* Strong organisational skills and an eye for detail
* Competence in Microsoft packages
Company benefits
* A competitive salary plus bonus
* 31 days annual leave (including bank holidays)
* Pension scheme
* Life assurance
* Free comprehensive RAC cover
* Cycle to work purchase scheme
* Preferential parts, service and labour rates
* Discounts on new and used vehicles for you and your immediate family
* Free access to health and wellbeing support services
* Free refreshments
As a family owned business we have values which we encourage our colleagues to demonstrate at all times; Professional, Trust, Respect, Caring and Together.