Job: Hotel
Receptionist at Cowley Manor
Based in: Cowley,
Cheltenham
Reports to: Front Office
Manager
DUTIES AND
RESPONSIBILITIES
* Greet and assist all guest as soon as they come in.
* Manage all operations involving the customer's visit to the reception:
check-in, check-out, currency exchange, invoicing, accommodation, information,
bookings, concierge services.
* Respond to all guest questions and requests, offering a
personalised service adapted to each request.
* Ensure that a high level of customer service is always
provided, respecting our quality standards.
* In coordination with the Front Office Manager, deal with
customer complaints.
* Ensure the good communication and coordination between the
hotel's departments (Housekeeping, and F&B).
* Coordinate security at the front desk in order to maintain a
high level of safety for all our guests, goods and material, including key
inventory and guest’s belongings.
* Participate in the management of the hotel’s switchboard,
inform customers, and redirect calls.
* Participate in the management of the hotel's general mailbox
by replying and redirecting emails.
* Assist with administrative tasks at the front desk,
maintaining efficient administration within the department, preparing, and
submitting operational reports on time.
* Ensure that the workspaces are well kept and that the
entrance to the hotel is pleasant.
* Ensure all equipment of the department is kept clean and in
good working condition.ABOUT YOU
A
Hotel Receptionist is always working on behalf of our guests and working with
other team members. To successfully fill this role, you should maintain the
attitude and skills that follow:
* Social, engaging and motivated.
* Flexibility to respond quickly and positively to
a range of work situations.
* Be well
spoken with excellent communication skills.
* Knowledge
as well as abilities in other languages would be beneficial.
* Attention to details and customer needs.
* Proficiency with Microsoft Office Suite and PMS
(Oracle, Opera, Micros).
WHAT IT IS LIKE TO WORK
FOR US?
Whether you’re looking for an entry-level employment
or a new opportunity to evolve, we make a point to recruit, develop, and retain
the most motivated and talented people from all backgrounds and skills. Here is
what we can offer:
* On the job and
personalised training to develop the technical and managerial skills necessary
to develop a clear career path.
* Possibility of inner
company mobility within our foreign venues such as Italy, France, Spain or
Switzerland.
* Staff discounts and
benefits.
* Pension scheme.