Haven Hertfordshire, England, United Kingdom
Overview
Join to apply for the Part-Time Holiday Home Advisor (Caravan Sales) role at Haven.
Our Support Centre is in Hemel Hempstead, Herts. We operate a hybrid working model with 700 team members across our support centre. 1 Park Lane, Hemel Hempstead, Herts HP2 4YL GBR.
Job Details
Holiday Home Advisor (Caravan Sales), 20 hours per week
Hemel Hempstead (Hybrid – 3 days a week in office)
Annual salary + uncapped commission and benefits
Split Shifts - 9am-1pm (3 days a week) and 1pm-5pm (2 days a week), plus one Saturday morning a month
Are you friendly, motivated, and ready to make a real impact? At Haven, we’re looking for passionate and driven people who connect with others and create brilliant experiences. In this exciting role, you’ll turn warm enquiries into meaningful conversations, guiding prospective caravan owners with warmth and confidence. Whether it’s over the phone, webchat, or online, you’ll be the trusted voice that helps shape their first impression of Haven. By delivering genuine, high-quality appointments to our parks, you’ll play a key role in welcoming new Owners into our community — all while ensuring every interaction is personal, positive, and seamless.
Your Opportunity
To learn, develop and become an expert in a key area of the business by:
* Engaging with every lead diligently and professionally, following the lead journey guidelines to provide timely, accurate information and create a great first impression.
* Collaborating effectively to reach team targets and KPIs, booking quality appointments that increase attendance and sales for our parks, while supporting prospective customers through live chat, calls, and call-backs.
* Delivering excellent customer service across all channels, ensuring messages and call-back requests are responded to promptly, and passing leads to the right teams when needed.
* Being a knowledgeable and trusted advisor, offering clear guidance on parks, caravans, pitches, lettings, and more — while keeping your product knowledge up to date to support every conversation.
* Contributing to a positive team culture, working closely with Team Seniors, Leaders and wider teams to meet shared goals, support new team members, and help the Telemarketing team reach monthly and annual targets.
What We’d Like You To Bring
* Excellent, warm telephone manner with the ability to quickly build rapport
* Experience of working in a customer-facing role
* The drive to achieve the targets set for you whilst delivering a first-class customer experience
* Computer literacy with the ability to use a number of tools and systems
* Flexibility, you will work one Saturday a month
What’s In It For You?
* Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
* Annual bonus
* Up to 75% discount on both Haven and Warner Hotels holiday for you, family and friends
* Comprehensive wellbeing support
* Access to the Bourne Leisure corporate box at the O2 Arena, London
* Exclusive discounts with corporate partners
* Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
* Enhanced family friendly policies and pay (eligibility criteria applied)
Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven and Warner Hotels. We have 9,000 team members and 39 seaside locations, with our HQ based in Hemel Hempstead.
What’s it like to work with us?
Breath of Fresh Air culture focused on valuing and supporting every team member. We prioritise openness and transparency in our interactions, allowing our team members to be their authentic selves. We operate a hybrid working model, with 50% of your working week spent in the office, occasionally on Park, or at external events.
Recruitment process
The interview process may be up to 3 stages and may include a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.
Diversity, equity, and inclusion are core to our mission. We encourage applications from all backgrounds and communities and are happy to discuss reasonable adjustments or flexibility, including part-time or job-share possibilities. If you require assistance or reasonable adjustments while applying, please reach out to resourcingteam@bourne-leisure.co.uk.
Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Management and Manufacturing
* Industries: Travel Arrangements
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