Overview
Customer Service Administrator • Hours 8am - 4pm / 9am - 5pm • Monday - Friday • £12.88 per hour
Responsibilities
Customer Support
* Handle customer enquiries via phone, email
* Provide accurate information about products, services, and policies
* Resolve complaints professionally and in line with company procedures
* Escalate complex issues when required
Order & Account Management
* Process orders, returns, refunds, and exchanges
* Update and maintain customer records accurately
* Track and follow up on open cases to ensure resolution
* Track and close PODs
Communication & Relationship Management
* Build positive relationships with customers
* Maintain a polite, helpful, and professional manner at all times
* Communicate clearly with internal teams to resolve customer issues
Administration & Reporting
* Meet response time and quality targets
* Identify recurring issues and suggest improvements
Additional Information
If you are Interested in the position please call 01788 225 890
The Best Connection is acting as an Employment Business in relation to this vacancy.
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