Chester Head Office (Hybrid – minimum of 2 days per week in the office post-probation) Up to £24,000 per annum 37.5 hours per week, 9am–5:30pm (5 days out of 6 – occasional weekend work required) We’re looking for a proactive and detail-oriented Partnerships Administrator to join our Marketing team at Forge Holiday Group. In this vital support role, you’ll ensure the smooth and accurate administration of third-party bookings from platforms such as Booking.com and Airbnb. Reporting to the Senior Partnerships Manager, you’ll liaise with internal teams, respond to partner queries, and play a key part in delivering a great experience for our Owners and holidaymakers. What You’ll Do: Accurately process, record and communicate all third-party bookings (Booking.com, Airbnb, TripAdvisor, HomeAway) Respond to customer queries via the Booking.com dashboard with professionalism and clarity Work with internal teams to ensure property listings on partner sites are accurate and up to date Complete administrative tasks to support the wider Partnerships and Marketing teams Support during peak periods, team absences, and holidays as needed Ensure booking-related documentation is delivered on time and with precision Assist with additional tasks and projects as required by the Senior Partnerships Manager What We’re Looking For: Excellent communication and interpersonal skills Organised and able to manage multiple tasks with strong attention to detail A collaborative team player who can also work independently Friendly and professional when dealing with internal and external stakeholders Proficient in Microsoft Excel Experience in administrative roles, ideally within a Finance or Marketing environment Nice To Have: Experience handling payments or financial queries Familiarity with customer support platforms Report generation and data handling Prior experience in holiday lettings, travel, or hospitality What We Can Offer You: Annual bonus scheme - up to 5% of salary 33 days holiday ( up to 5 extra days with long service) Birthday day off Two paid volunteering days per year Enhanced parental leave (24 weeks maternity, 3 weeks paternity at 100% pay) On-site gym & Chester HQ parking Hybrid working & flexible working policy Health cash plan, wellbeing discounts, and 24/7 mental health support Training & development pathways to support your career goals Exclusive discounts on holiday stays for you, family, and friends And more At Forge Holiday Group, we celebrate diversity and are committed to creating an inclusive environment for all employees. Need adjustments to support your application? Just let us know. Apply now and help shape the partnerships powering some of the UK’s most-loved holiday experiences. View the full job specification here