Our goal at FedPoint is to foster an engaging environment for our employees that promotes career growth and supports a work-life balance. From professional development to wellness programs to volunteer opportunities, we have created a culture that puts our employees on a positive pathway to success.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy forour millions of federal and military customersto understand, select, and use their benefits.A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH.
Our mission
Create and deliver world-class benefits experiences for our customers, clients, and business partners.
Are you passionate about user experience and data analytics? Do you thrive in environments where your insights can drive significant improvements in digital products? If so, we have the perfect opportunity for you!
About the Role
As a UX Research & Analytics Specialist, you will play a crucial role in shaping the user experience for our digital platforms. You'll be responsible for collecting, analyzing, and interpreting user activity data, conducting comprehensive research, and delivering actionable recommendations that enhance our online self-service capabilities, drive eCommerce conversions, and improve overall usability.
Key Responsibilities
* Data Collection, Analysis, & Insights (35%): Develop and maintain an analytics framework, oversee tracking tools, ensure data integrity, and present insights to stakeholders.
* Site Activity / Metrics Monitoring & Reporting (30%): Create and deliver accurate reports, handle special data requests, and maintain historical reporting.
* User Research (25%): Plan and design user research, collaborate with various teams, and perform competitor and market research.
* Special Projects (10%): Participate in cross-functional projects, offer workshops, and help build a data-driven culture.
What We're Looking For
* Bachelor’s degree in business, information systems, analytics, human factors, user experience/research, or related field preferred.
* 1+ years of experience in web analytics, user research, or similar roles.
* Proficiency with tools such as Google Analytics, Looker, Adobe Analytics, Hotjar, and survey tools.
* Experience in presenting data insights to various levels of seniority.
* Basic knowledge of HTML/CSS, SQL, Python, and familiarity with GenAI/LLM tools is a plus.
* Strong analytical thinking, storytelling with data, attention to detail, and problem-solving skills.
* Excellent communication and collaboration abilities.
* A passion for continuous learning and staying updated with industry trends.
About FedPoint
FedPoint creates and operates digital benefits marketplaces that make it easy for our millions of federal and military customers to understand, select, and use their benefits. A subsidiary of John Hancock Life & Health Insurance Company, FedPoint was founded in 2002 and is headquartered in Portsmouth, NH. To learn more, visit fedpointusa.com .
Why Join Us?
At FedPoint, our mission is to create and deliver world-class benefits experiences for our customers, clients, and business partners.
We offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your skills and advancing your career.
In addition to working for a company with great people and an excellent reputation, what’s in it for you?
* Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
* Bonus Opportunity: Qualifying employees can earn up to 7% of their salary, based on company performance. (Inquire about eligibility with our recruiter)
* Lots of paid time off:3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
* Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
* 6 weeks fully-paid parental leave
* Tuition reimbursement program to support career goals.
* Corporate giving and matching gifts program.
* Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
* A wide variety of personal, professional, and career development programs.
* Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
All offers of employment with FedPoint are conditional upon satisfactory completion of a pre-employment background check.
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