Are you a highly empathetic, detail-oriented problem solver who loves creating memorable moments for customers? My Client is seeking a Customer Service Advisor to be the first point of contact for all customers, representing the company in every engagement across all channels. This role offers the opportunity to work primarily remotely, with initial training provided in-office in London.
Job Summary
As a Customer Service Advisor, you will support the service operation by handling customer enquiries and requests across chat, email, and calls using Customer Service platforms (Shopify & Zendesk). Your goal will be to exceed customer expectations while adhering to internal policies and processes. You will proactively escalate pain points and develop solutions to enhance the customer experience.
Your Role
You will provide first-class service to our customers across various channels, including chat and email, with occasional outbound calls to resolve issues. You will ensure all engagements meet business service level agreements and strive to exceed customer expectations. You will maintain contact until an issue is resolved, ensuring customers are informed at all times.
About You
You are outgoing, personable, and have strong emotional intelligence. You have a strong desire to do the right thing, are patient and resilient, and can adapt to a fast-paced environment. You are detail-oriented, solution-driven, and confident in problem-solving. Your communication skills are excellent, both written and verbal, and you have the ability to persuade and influence effectively. You excel in complaint resolution, active listening, multitasking, and working under pressure.
Some Bullet Points About You
* Strong desire to do the right thing
* Patient and thick-skinned
* Adaptable in a fast-paced environment
* Detail-oriented, ensuring correct and complete processes
* Solution-driven, with a focus on improving user or customer experience
* Confident and self-sufficient in problem-solving
How to Apply
If you have experience with Shopify & Zendesk, at least one year in a customer service operation and thrive in a fast-paced environment, we want to hear from you!
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