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University Offices, Wellington Square, Oxford OX1 2JD
Are you interested in data and passionate about quality?
As a CRM Data Quality Officer, you’ll be the backbone of CRM excellence—making sure our decisions are based on data we can trust.
Location: University Offices, Wellington Square, Oxford OX1 2JD
Salary: £31,459 - £36,616 per annum with possible extension to £39,749
Contract: Full-time (36.5 hours) Permanent
About Us
The Development and Alumni Engagement Office (DAE) has implemented an advanced constituent relationship management system, known as the Development and Alumni Relations System (DARS), which supports development and alumni relations activity across colleges, faculties, departments, administrative units, international offices, recognised alumni societies, and sports and other entities associated with the University (known as Participants). Live since 2009, the primary purpose of this system is to provide a common source of data on all alumni, donors, and friends of the collegiate University.
The post holder will be a service-oriented, dynamic, and proactive individual with excellent communication and interpersonal skills. The post holder will thrive in a complex and demanding environment that is committed to excellence.
What We Offer
Working at the University of Oxford offers several exclusive benefits, such as:
* 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
* One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
* A commitment to hybrid and flexible working to suit your lifestyle.
* An excellent contributory pension scheme.
* Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
* Access to a vibrant community through our social, cultural, and sports clubs.
About the Role
The CRM Data Quality Officer (internally known as DARS Data Quality Officer) provides support to all current users via the DARS Helpdesk and helps ensure that data is held and used appropriately at all times by performing regular data checks to maintain data quality and integrity. They also update DARS with new data received online or offline from alumni, donors, students, staff, and friends, including processing contact update forms sent out regularly.
Data Quality Officers are custodians of the valuable data that underpins Oxford’s record-breaking fundraising and alumni engagement efforts. This is an exciting time to join a friendly team undergoing change and growth, including the development and testing of a new CRM system.
About You
* Enthusiastic and positive attitude towards working with data management in a changing environment.
* Confident use of Word and Excel.
* Experience working with relevant database solutions and analysis tools, or proven analysis and technical problem-solving skills.
* Proven ability to plan and manage a range of data-related tasks, meet work request deadlines, and work effectively as part of a team.
* Keyboard skills and an aptitude for entering data quickly and accurately, maintaining high alertness to data quality and meaning.
* Knowledge of legislation governing personal data management (PECR and GDPR).
Sponsorship and Right To Work
This role does not meet criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. Sponsorship cannot be offered for this role.
Application Process
* A covering letter/supporting statement
* Your CV
* Details of two referees
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