TDS Operations Analyst IIWork Location :
London, United Kingdom
Hours:
35
Line of Business:
TD Securities
Pay Details:
We'remitted to providing fair and equitablepensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and askpensation related questions, including pay details for this role.
Job Description:
Customer
1. Execute moreplex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
2. Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
3. Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies
4. Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
5. Identify opportunities to improve service delivery
6. Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make rmendations
7. Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
8. Contribute to the production of consolidated or aggregated reporting as appropriate
9. Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries
10. May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner
Shareholder
11. Support the timely and accuratepletion of business processes and procedures according to SLA requirements
12. Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions
13. Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
14. Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
15. Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
16. Ensure documentation that is prepared /pleted is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
17. Contribute to the development/delivery of presentations/munications to management or broader audiences
18. Ensure necessary due diligence to support the accuracy of all customer transactions / activities
19. Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area ( Anti-Money Laundering, Business Continuity Management)
20. Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
21. Support change management projects or programs that impact the business, functions or processes and ensure clearmunication and documentation of new processes
22. Assume responsibility to minimize operational and regulatory risk byplying with Bank and industry Code of Conduct
Employee/Team
23. Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timelymunication of issues/points of interest
24. Support the team by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team, across the function, and with partners (, audit, business insights)
25. Provide training, coaching and/or guidance to others on the team
26. Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
27. Ensure the timelymunication of issues that are relevant to the team and encourage a good working relationship with other departments
28. Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to- day activities
29. Contribute to the success of the team by willingly assisting others in thepletion and performance of work activities; provide training, coaching and/or guidance as appropriate
30. Contribute to a fair, positive and equitable environment that supports a diverse workforce
31. Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally
Breadth & Depth
32. Sound knowledge and understanding of the operating environment, business process and procedures, and transaction lifecycle for own area (, processing environment, applications, software, hardware, products)
33. Sound level knowledge with some form of related training and/or related experience or skills
34. Ability to execute on standard and non-standard processes and requests of low to mediumplexity with moderate to high- risk/financial impact
35. Identifies key operational/ reporting/process issues for own area
36. Provides thorough analysis and/or specialized reporting or operational/process support
37. Requires general understanding of the overall function and/or businesses supported
38. Someplexity in operational/reporting/ process and/or analysis function generally requiring a short-term focus
39. May lead small scale initiatives or work stream packages for assigned area
40. May provide training to others on best practices, processes, etc. as well as guide junior staff for thepletion of business as usual functions
41. Generally reports to a Group Manager
Experience and/or Education
42. Undergraduate degree/ college diploma
43. 3+ year relevant experience
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers,munities and colleagues.
TD is deeplymitted to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and apetitive benefits plan, we'remitted to providing the support our colleagues need to thrive both at work and at home.
Colleague Development