Job Title
Three Retail Customer Advisor
Location
41 Church Street, Coleraine, United Kingdom, BT52 1AW
Salary
£13.72 per hour + on‑target bonus of 15%, paid monthly based on store performance
Working Hours
12 hours across 2–3 days per week, including weekends on a rotation basis
Company Overview
We’re building a network that connects people, places and potential. We aim to close the digital divide, empower communities and create meaningful progress. Our culture welcomes diverse perspectives and values every individual’s voice.
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and knowledge of cutting‑edge products will help us achieve sales targets and maintain exceptional customer standards across Three.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
* Performance Enhancement: Achieve personal and store Key Performance Indicators by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.
Qualifications
We are looking for individuals who want to wow customers by demonstrating how technology can transform everyday moments. Full training is provided; prior product knowledge is not required.
* Customer Focused: Passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive and high‑performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Benefits
Great pay, bonuses, up to 31 days off plus 2 bank holidays. Personalise benefits such as discounts, vouchers, a pension plan and more. Access to learning and development tools.
Additional Information
We support a culture built on people, looking after customers and each other. We provide a competitive package of pay and benefits that reward hard work while supporting health and well‑being.
Reasonable adjustments are available for the interview process. If you require assistance, email jobs@three.co.uk.
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