Job Title: Senior Network Engineer Location: Remote/Portsmouth Salary: £55,000 - £60,000 + additional on-call bonus Overview: Responsible for the day-to-day support of the customer's network, ensuring its components are running and are working as expected. Triage and resolution of customer faults with support from wider team as required. Design, planning and implementation of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + customer service Must be an exemplar of the ticket management processes Working with the team to ensure that customer tickets are picked up and owned, complying to the ticketing processes Triage and resolve, either individually, with the support of or supporting the wider team Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure A subject matter expert in one or more relevant disciplines A comprehensive understanding of network infrastructure & IT ideologies and the interaction between physical, virtual and network layers Multi-vendor network experience of the following Cisco, FortiGate, Meraki, Palo Alto, Sonicwall A thorough understanding of network topology Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required Proactively identifyi...