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Client:
FDM Group
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
42f67d19104b
Job Views:
5
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
FDM is a global business and technology consultancy seeking a Backend Developer with experience in Zendesk to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a fully remote role.
This position involves supporting the client with various Zendesk-related tasks, including configuring their instances, providing contextual guidance, implementing best practices with APIs, and building custom apps. The focus is on assisting a project team with an existing custom complaints workflow. This role goes beyond basic support; it's about working closely with a project team to enhance and maintain a custom complaints workflow within Zendesk. You'll be instrumental in configuring the Zendesk instances, guiding best practices, and building scalable solutions to meet our client’s unique support needs.
Responsibilities
* Configure and optimise Zendesk instances, including workflows, triggers, and automations
* Develop and maintain custom Zendesk apps to extend platform functionality
* Collaborate with cross-functional teams to understand requirements and deliver scalable solutions
* Implement and manage API integrations between Zendesk and third-party systems
* Troubleshoot and resolve technical issues related to Zendesk and Firebase services
* Document technical processes and contribute to knowledge sharing within the team
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