About The Role
The basic salary for this role is £28,250 plus a quarterly bonus of up to £2,000, meaning you can earn up to £36,250 annually.
Main Responsibilities:
1. 40 hours on rota basis, including some evenings and weekends
2. Conduct expert surveys of customers' kitchens to ensure accurate measurements for the design process
3. Record all information electronically in line with GDPR
4. Maintain an exceptional customer journey by providing outstanding service, top-quality surveys, and great communication to customers
5. Support the showroom team to improve planning skills, provide feedback, and reduce errors within the business
6. Ensure high-quality plans by auditing in advance of order/delivery, providing feedback to develop designers’ skills
7. Adhere to policies and procedures related to Health and Safety, as outlined in the Integrated Management System (IMS) Responsibilities document
What Wren offer:
1. Staff discount on purchasing a kitchen after 1 year's continuous employment
2. Free annual eye tests and a contribution to new glasses
3. Great personal development and internal promotion prospects - fantastic career progression
4. Excellent training scheme
5. High-quality IT equipment/software, including our in-house CAD system
6. Business vehicle, fuel card, equipment, and uniform provided
7. 25 holiday days plus bank holidays
About You
Essential Skills and Knowledge:
1. Full UK manual driving licence
2. Excellent attention to detail and error-checking skills
3. Highly organised, able to manage own time and multi-task
4. Excellent communication skills - both written and verbal
5. Process-driven and analytical, able to work efficiently
6. Ability to provide excellent service and expert knowledge to customers
7. Problem-solver with a positive attitude and willingness to think outside the box
8. Strong computer skills, confident in learning new software
Desired Skills and Knowledge:
1. Previous experience conducting home measures/surveys
2. Experience using CAD or planner software
3. Knowledge of kitchen installation and legislation
4. Knowledge of plan checking or error checking
5. Previous experience in the kitchen industry
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