About this Position This position aims to represent Henkel AG at our key accounts and represents the key accounts at Henkel! The role will be key and pivotal in liaising and coordinating the launch of new projects, ensuring the proper visibility to any possible quality issues, and driving improvements company wide.
What you’ll do
* Work hand in hand with the Global Business Manager in Adhesive Technologies and the relevant customer contact for each assigned key account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities
* Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our key accounts
* Ensure an understanding of customer requirements of our key accounts globally within our manufacturing network and central functions
* Develop Henkel quality capabilities and competencies to meet established and new customer key account expectations
* Establish and manage customer specific reporting/tracking systems which create visibility to performance against key performance indicators
* Develop & maintain contact with customer representatives to foster a collaborative relationship for all quality relevant topics and new projects
* Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting key accounts. Coordinating and leading a resolution with the key stakeholders either internal or external
* Work in collaboration all regions and other Global Quality Key Account Managers to identify and share quality related best practices for implementation across the organization
* Participating in APQPs for new project launches, ensuring customer requirements are integrated within the project organizations
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