Customer Service Advisor – Insurance Career Opportunity
Bolton | £24,479 | Monday–Friday | 35 Hours
Are you an experienced Customer Service professional looking to build a long-term career rather than move between front-line roles?
Were recruiting a Customer Service Advisor to join our growing insurance team in Bolton. The successful candidate will be trained and developed into a Claims Advisor, managing household property insurance claims from start to finish.
This is an opportunity to step into a professional insurance role with structured training and clear progression.
The Role – Claims Advisor (Full Training Provided)
As a Claims Advisor, you will:
* Take first notification of loss calls from policyholders
* Deliver professional, high-quality customer service throughout the claim
* Assess policy cover and validate claims (training provided)
* Gather supporting documentation and information
* Liaise with contractors and suppliers
* Manage your own caseload from first notification through to settlement
* Keep customers updated and resolve queries efficiently
This is not a scripted call centre position. Youll take ownership of claims and develop technical knowledge over time.
What Were Looking For
* Minimum 12 months experience in a Customer Service role
* A confident and professional telephone manner
* Strong listening skills and attention to detail
* Organised and comfortable managing multiple tasks
* Competent using different systems
* GCSE English and Maths (Grade C/4 or above)
You do not need previous insurance experience. What matters is your customer service approach and willingness to learn.
Why Join Us?
* Salary: £24,479
* 35-hour working week
* Monday–Friday (no weekends)
* Structured development and career progression
* Support towards CII qualifications
* Increasing holiday allowance with service
* Birthday day off
* Contributory pension
* Free on-site parking
* Bonus for exceptional performance
Were a small, supportive team with plans to grow. If you want to move beyond entry-level customer service and build a career in insurance, we'd like to hear from you.
Apply now.