1. 12 month contract
2. Previous experience is essential
About Our Client
Our client is a well-established organisation in the financial Services industry. They are based in Tonbridge and are known for their excellent customer service and bespoke products.
Job Description
3. Managing and resolving customer complaints in a professional and timely manner
4. Communicating effectively with customers via email, phone, and in person
5. Ensuring accurate records of all interactions and complaints are maintained
6. Identifying trends in complaints and recommending improvements to processes and services
7. Working closely with various departments to resolve issues
8. Providing regular feedback to management on customer service issues and suggested solutions
9. Actively participating in team meetings and training sessions
10. Complying with all company policies and industry regulations
The Successful Applicant
A successful Complaints Handler should have:
11. A strong customer service focus and excellent communication skills
12. The ability to work efficiently under pressure and manage multiple tasks
13. A proactive approach and the ability to identify and solve problems
14. Excellent attention to detail and record-keeping skills
15. A strong team player with a commitment to ongoing learning and development
16. Previous experience in dealing with complaints
What's on Offer
17. 12 month contract
18. Hybrid working, offering the flexibility to work from home and in the office
19. A professional and supportive company culture
If you are a dedicated Complaints Handler looking for an exciting opportunity in Tonbridge, we encourage you to apply today. Join a company where your skills and dedication will be truly valued.