Senior Support Engineer (3rd Line Support)
Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes and improvements. Enjoy autonomy and technical growth in this hands-on role.
Responsibilities:
Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11.
Manage and prioritize complex incidents via various channels to meet SLAs.
Execute controlled live changes following protocols.
Mentor junior engineers and suggest system/process improvements.
Collaborate with vendors and internal teams to resolve issues.
Occasional UK travel for site support.
Requirements:
Strong technical skills in Microsoft technologies, endpoint protection, networking, and Intune.
Good understanding of IT security and vulnerability management.
Proactive troubleshooting and customer service focus.
Independent work ethic and strong relationship-building skills.
Full UK driving licence.
Bonus:
Microsoft/Azure certifications.
Firewall and ITIL experience.
Solid networking and infrastructure knowledge.