Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission‑based Customer Experience Evaluators who are existing luxury brand customers.
As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store.
Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations.
Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.
Responsibilities
* Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both
* Provide objective feedback about your experiences
* Choose assignments that align with your profile and interests
* Complete questionnaires after each evaluation
* Comply with all given project objectives and special requirements from the luxury brand we represent
Qualifications
* Must be 18 years or older
* Existing client of premium and luxury brands
* Not contractually engaged with any retail brands, to maintain integrity
* Punctual, organized, detail-oriented, reliable
* Observant, passionate about customer experience
* No prior experience needed, we look for honest feedback from real customers
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