Resident Liaison Officer (RLO) About us A fantastic opportunity has arisen for a Resident Liaison Officer to join one of the most innovative and fastest growing fire and electrical companies in the South-East of England. About this role Customer care is a key role in operational delivery at NRT Group and our Resident Liaison Officers (RLOs) are at the heart of that. This is a site based position. Job Purpose Proactive – Seeks out opportunities to improve customer service in every interaction Conscientious – Persists with challenging issues to get things done Collaborative – Works to support both internal and external stakeholders to ensure positive outcomes Transparent – Is the eyes and ears of NRT and our customers Schedule: * Monday - Friday 08:00am-5:00pm with 1-hour lunch break * Weekends and evenings may be required. Main duties and responsibilities As an RLO within the Customer Care team you will: Arranging and booking appointments/visits to properties Correspondence regarding access and resident concerns including home visits. Calling through booked appointments to confirm Build strong relationships with residents Coordinate between residents and office Attend meetings & presentations for residents where required Ensure information on vulnerable residents or those posing a risk is communicated in line with policy Ensure proactive approach to identify vulnerable residents within programmes and ...