Global Retention Manager - Health Tech Brand
£60-70k (experience dependent)
Remote working (must be based in the UK) with global coverage, some infrequent travel required
Our client is a big name in the health tech space, they don't just provide a platform; they provide a scientifically backed engine for sustained engagement. The ecosystem sits at the intersection of wearable technology, data-driven insights, and community-led motivation.
As Global Retention Manager, you will own the end-to-end retention strategy, you aren't just managing churn; you are architecting a global system that replicates success at scale.
You will be the internal expert on one core question: \"What are the leading indicators of long-term partner success, and how do we automate those behaviours?\" You will design the systems, journeys, and high-impact interventions that turn data into loyalty.
About this exciting brand-new role:
This is a highly cross-functional, remote role with a global remit.
Key Responsibilities:
* Strategy & Framework: Own the global retention roadmap, defining KPIs and playbooks for diverse international markets and partner segments.
* Data-Driven Interventions: Analyse system engagement (MAUs and activation rates) to identify \"at-risk\" behaviours and deploy scalable, automated interventions.
* Lifecycle Architecture: Map and optimise critical lifecycle moments—from initial onboarding and habit formation to re-engagement and renewal.
* Partner Enablement: Equip our B2B partners with the playbooks, toolkits, and best practices they need to drive user retention within their own local ecosystems.
* Product & Behavioural Input: Act as the \"Voice of Retention\" in product squads, providing evidence-based input on gamification, feedback loops, and social mechanics.
* Growth Experimentation: Design and run retention experiments with clear hypotheses, focusing on high-impact, low-complexity initiatives that drive lifetime value (LTV).
What we are looking for:
You are a commercially astute growth professional who understands that in SaaS, retention is the ultimate driver of valuation.
* Experience: 5–8 years in Retention, Lifecycle Marketing, Product or Sales Ops, or Growth roles, ideally within a B2B2C or SaaS environment.
* Data Literacy: You are highly comfortable navigating complex data sets to find the \"story\" behind user behaviour.
* Behavioural Insight: You have a strong grasp of habit formation, engagement mechanics, or behavioural economics (e.g., Self-Determination Theory).
* Cross-Functional Leadership: You can influence Product, Data, and Sales teams to align around retention outcomes without having direct authority over them.
* Mindset: You are a clear communicator who can simplify complex strategies and create immediate momentum in a fast-paced environment.
* Fitness: a background in fitness isn't essential, a passion for fitness is a must
What's in it for you:
* Remote-First Autonomy: Work from anywhere in the UK with periodic global travel to collaborate with our international teams.
* Scale-Up Impact: The opportunity to shape a global retention function at a pivotal moment in the company’s evolution.
* Competitive Package: Strong base salary plus a performance-linked bonus and generous holiday allowance.
Your recruiter for this role is Maddie Cummings, Recruitment Director at Love Recruitment group, and can be contacted simply by applying for the role below. Maddie and Love Recruitment specialise in recruitment for the whole fitness & leisure sector and work on a number of jobs in the fitness & leisure industry. If keen to be considered please ‘Apply Now’