We are seeking an organised and proactive Sales Office Manager to oversee the day-to-day running of our sales office in Handsworth, Birmingham. This role plays a key part in supporting the sales team, ensuring smooth administrative operations, and maintaining excellent customer relationships. The position combines office management, sales coordination, and customer service responsibilities, contributing directly to the efficiency and success of the wider business. Key Responsibilities The Sales Office Manager will be responsible for overseeing the daily operations of the sales office, maintaining effective systems, supplies, and procedures, and ensuring a well-organised and professional working environment. They will provide ongoing administrative support to the sales team, including the preparation of sales reports, presentations, and documentation, as well as monitoring performance data and assisting with KPI tracking. A key aspect of the role involves acting as the main point of contact for customer enquiries, preparing and issuing quotations, and managing orders, complaints, and follow-up communications in a professional and timely manner. The successful candidate will also be responsible for building and maintaining strong client relationships and supporting the business in achieving and exceeding sales budgets. In addition, the role includes supervising administrative staff, coordinating schedules, meetings, and internal communicat...