Overview
I am currently looking for a Contract Support / Helpdesk to join one of the large Facilities Management companies in the UK across their Life Sciences & Manufacturing division in Borehamwood at an exciting site. The successful Contract Support / Helpdesk will report directly into the accounts contract manager and will provide support in the day-to-management of the contracted team. As a company they can offer great career progression, upskilling opportunities as well as a great benefits package.
Responsibilities
* Client Helpdesk on update and closure of Planned and Reactive Tasks
* Provide Management Information data to Account Manager and Client Teams for monthly reporting.
* Maintain Compliance Tracker document and ensure Statutory Certification is received and uploaded within agreed timescales.
* Vocational Administration relating to Engineer Holiday and Sickness reporting and recording, uniform, tools and equipment etc
* Assist the Account Manager with the production of quotations for additional works and Projects.
* Liaise with PPM Team for scheduling and booking in of Subcontractor visits according to published PPM Plan.
* Collation of engineer reports and raising of Remedial Tasks.
* Assist the Commercial Team with monthly Applications and periodic Maintenance billing
* Assist the Account Manager with the production of all internal and external reports
* General Office and Communications duties
* Liaison with internal departments on behalf of Account Manager
* Any other duties as and when required that are commensurate to the role
* Strong IT skills including MS Office suites and CAFM systems
* DBS cleared or able to pass a DBS
* Diligent and numerate with excellent attention to detail
* Ability to work as part of a team
* Excellent communication skills
Qualifications
J-18808-Ljbffr