Life on the team
In short we drive the delivery of high-quality services and customer satisfaction.
Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management.
We are responsible to consistently deliver high quality competitive Group Delivery services, delighting our customers, and ensuring services are being delivered against measures that matter around quality and innovation.
What youll do
As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to one of Computacenters large public sector customers. Youll take responsibility for the full scope of services on this account.
Within your area of responsibility, you will contribute to an effective governance model to matrix manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets.
You will engage stakeholders within the customer organisation. Youll make sure that Computacenter is responsive to their needs and that they understand the quality and value that we d...