Role: Studio Manager
Salary: DOE
Reports into: Managing Director
Location: London, Shoreditch
Contract Type: Full Time, Permanent (37.5 hours per week)
Role Overview:
P.S. Shoreditch is seeking a hands-on, dynamic Studio Manager to shape and develop the building and studio operations.
In this role, the Studio Manager will play a key role in maintaining a functional, inspiring workspace for our members and ensuring the building is fully operational for our event space clients.
As Studio Manager, you will oversee all aspects of the building and studio, including managing supplier relationships, utilities, and overheads, to ensure the space operates efficiently. Beyond the operational responsibilities, they’ll also act as the primary point of contact for a vibrant creative community, building meaningful connections and ensuring every member has an exceptional experience at Protein Studios.
The ideal candidate for this role will be somebody who thrives on multitasking, is very organised, and maintains composure under pressure. As this is a member-facing role, a positive and approachable personality is essential - we’re looking for someone who brings energy and good vibes to the workplace.
Studio Management
50% of the role
* Open the studio daily at 8:30am, completing the ‘Opening Standards Checklist’ to ensure the setup meets a high standard
* Ensure the building and space is clean, well-maintained, and fully operational. This includes the members area, event spaces, kitchens, bathrooms and storage rooms
* Conduct weekly walkthroughs to identify any maintenance needs
* Continuously seek ways to improve the studio through updated processes, procedures, or enhancements to the space
* Oversee all building maintenance and repairs, engaging reliable suppliers at competitive rates
* Carry out minor repairs and fixes wherever possible to maintain the studio’s functionality
* Act as the primary point of contact for suppliers and contractors
* Ensure full compliance with health and safety regulations by conducting routine checks and tests, keeping all documentation up to date, and reviewing key materials such as risk assessments and company health and safety policies
* Manage building security, including the assignment and tracking of keys and ensuring the CCTV system is operational at all times
* Keep the business google drive well-organised, with all necessary documents and records updated and easily accessible
* Monitor, order and replenish studio consumables as needed, ensuring seamless daily operations
Community Management:
30% of the role
* You will be the primary point of contact for our members, ensuring their needs are addressed promptly and professionally
* Oversee and manage Nexudus (membership system) to maintain accurate records of members and teams
* Create a welcoming and supportive environment to drive high member satisfaction
* Address member concerns efficiently to maintain a positive environment
* Plan and implement community initiatives to foster connections among members, including networking events and tailored introductions
* Collaborate with the sales team to conduct tours for potential members, highlighting the benefits and unique features of the space
* Floor plan management, ensuring the member floor plan is kept up to date on a monthly basis
* Manage and oversee a comprehensive calendar of events, including social gatherings and networking opportunities, to enrich the community experience
* Manage all aspects of event logistics, from initial planning and budgeting to successful execution
* Manage members events outside of working hours (TOIL will be offered for working outside of working hours)
* Oversee the onboarding and off-boarding process, ensuring members transition seamlessly into and out of the community. This will include creating membership agreements
* Oversee our member perks programme and identify new opportunities with local partners
* Collaborate with Marketing Manager on the internal members newsletter
Front of House:
15% of the role
* This role is based at the front of house, note that our FOH isn't a traditionally busy part of the space, but serves as a point of access for members throughout the day
* Handle incoming calls professionally and efficiently
* Oversee distribution of post and deliveries
* Assist in managing the info@proteinstudios.com inbox
Finance:
5% of the role
* Manage receipts and expenses related to the building and studio operations
* Review building and member related budgets, ensuring we are receiving the best prices and services available
* Oversee the maintenance and repairs budget, ensuring efficient allocation of resources
* Oversee the members entertainment budget (members events)
* Approve all invoices related to building and studio expenses
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Must Haves:
* Minimum of 2 years’ experience in a similar role, such as studio management, office management, or community management
* A solid understanding of office and building health & safety protocols, with a proactive approach to maintaining a safe and compliant environment
* Reliable and punctual - you understand the importance of being on time
* Excellent organisational skills with the ability to manage multiple priorities and keep things running smoothly day-to-day
* Strong communication and interpersonal skills
* A hands-on, solutions-focused mindset. You're happy to roll up your sleeves and get stuck in when needed.
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Important Information:
* The application deadline for this role is Tuesday 21st October
* The first round of interviews will be held on Friday 24th October
* The second round of interviews will take place W/C 27th October
* The start date: We’re looking for somebody who is ideally immediately available
We look forward to hearing from you!
Team P.S.