Internal Sales Representative HVAC Grilles & Diffusers Sales Representative – HVAC Grilles & Diffusers Welwyn Garden City | Full-Time | Permanent Position Are you a driven, detail-oriented sales professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where technical knowledge and strong communication skills are key? Join our growing team as an Internal Sales Representative specialising in HVAC Grilles & Diffusers. About Us We are a family owned and run, leading supplier of high-quality HVAC products, serving contractors across the UK. With a strong reputation for service, innovation, and product reliability, we’re committed to supporting our clients with top-tier ventilation solutions. The Role As an Internal Sales Representative, you’ll be the first point of contact for customers, offering technical guidance and sales support across our range of grilles and diffusers. You’ll work closely with external sales, production, and logistics to ensure smooth processing of orders and deliver outstanding service from enquiry to delivery. Key Responsibilities Handle inbound sales enquiries by phone and email Prepare accurate quotes and follow up on outstanding proposals Process sales orders and coordinate with production & dispatch Process sales orders and coordinate with production & dispatch Build relationships with customers and support repeat business Collaborate with external sales to identify new opportunities What We’re Looking For Previous experience in an internal sales or customer support role (ideally within HVAC or a technical product industry) Knowledge of HVAC systems and components, especially grilles and diffusers, is highly desirable but not essential Strong communication and interpersonal skills High attention to detail and organisational ability Ability to interpret technical drawings/specifications is a plus Proficient in Microsoft Office and sales order processing systems What You’ll Get Competitive salary and performance-based incentives Ongoing training and development opportunities Supportive and collaborative team environment Opportunities for progression in a growing business