Technical Manager - ServiceNow - (Financial Services)
Location: London
Other locations: Primary Location Only
Requisition ID: 1455199
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. Join us and build an exceptional experience for yourself, and a better working world for all.
The opportunity
We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.
As you do, we’ll support you in developing your ServiceNow, consultancy, and analytical skills – along with relationships that help shape your career.
Your key responsibilities
* Lead a range of projects/initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform and products suite including ITx, HR, IRM, BCM, VRM, SecOps, CSM, and FSO.
* Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate potential solutions.
* Develop and contribute technically and functionally to solutions and sales.
* Lead and support the development team within our customers to ensure they deliver outstanding outcomes.
* Set up and lead ways of working to ensure the execution of the development is delivered in a positive and energetic way.
* Provide assurance standards throughout the development lifecycle.
* Meet and manage deadlines individually and as part of a team.
* Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders.
* Participate in knowledge sharing and good practice development, working with the UK, EMEA, and Global teams.
* Coach and develop others, acting as a positive role model for our people and clients.
Skills and Attributes for Success
* An open, inclusive growth mindset with a passion for collaboration.
* A good communicator with the confidence to engage at different levels.
* Ability to build great relationships and create impact.
* Resilience in the face of challenges – collaborating, seeking support, and influencing.
* Self-starting, able to work independently and as part of a team.
* Able to adapt approaches to suit client requirements.
* Flexibility to travel as required.
To qualify for the role, you must have
* Previous experience of ServiceNow.
* A proven track record of implementing ServiceNow, delivering to deadlines.
* ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules (ideally GRC and/or HR).
* Demonstrable evidence of delivering sustainable ServiceNow solutions.
* Some experience of people management and ability to manage different types/groups of stakeholders.
Ideally, you’ll also have
* Relevant professional experience with a Big 4, global management consultancy firm, or niche consultancy.
* Experience of Financial Services across Banking, Insurance, or Wealth Asset Management.
* Experience with broader ServiceNow solutions and/or other SaaS/PaaS tools.
What we look for
We’re interested in people with integrity who can collaborate with diverse backgrounds and have a growth mindset.
What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
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