Job Description
Starting ASAP - 6 months - £15.10 per hour - Swansea - Hybrid Working
Your new companyWorking for a division of the Health and Social services group within the Welsh Government.
Your new role
* Provide a comprehensive operational support service, including screening court applications and orders, formatting confidential documentation, drafting communications and minutes to a high standard, arranging meetings, monitoring incoming communications, filing and other administrative duties whilst working to tight timescales.
* Deal with sensitive telephone discussions and queries with service users.
* Contribute to the maintenance of internal records, including case related information, ensuring iShare records are complete and enabling effective compliance with Data Protection and Freedom of Information requirements.
* Working with complex CRM systems.
What you'll need to succeed
* Excellent customer service skills, active listening skills and showing empathy and understanding.
* High level of administrative experience, along with any case management experience
* Experience working with CRMs, confident in navigating different systems and proficient in the use of Microsoft packages.
* Must pass a DBS check
What you'll get in return
* £15.10 per hour
* Temporary role for an initial period of 6 months, with a possible extension
* Hybrid working, 2 days in office once training is complete.
* 37 hours per week
* DBS check will be covered by agency.
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4792927